Shipping and Refund Policy
Shipping & Service Policy
Last Updated: January 2026
At Dread Master LLC, we are committed to providing high-quality products, professional services, and educational experiences. Please review our policies carefully before placing an order or booking an appointment.
SHIPPING POLICY
Order Processing
- All product orders are processed within 7–10 business days.
- Business days do not include weekends or holidays.
- During promotions, launches, or high-volume periods, processing times may extend slightly.
Shipping Confirmation
Once your order has shipped:
- You will receive a tracking number via email or text message.
- Please allow 24–48 hours for tracking updates to appear.
Shipping Address Responsibility
It is the customer’s responsibility to:
- Enter the correct shipping address
- Ensure phone number and email are accurate
- Confirm all order details before checkout
We are not responsible for:
- Delays caused by carriers
- Lost or stolen packages after delivery confirmation
- Incorrect shipping information entered at checkout
If a package is returned due to incorrect information, the customer is responsible for reshipping fees.
Lost or Damaged Packages
If your package arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the packaging and product
We will assist in filing a claim if applicable.
Product Refund Policy
All Sales Are Final
Due to the nature of our products (loc extensions, haircare, and custom items):
- All product sales are final
- We do not offer refunds
- We do not offer exchanges
Please carefully review:
- Length
- Thickness
- Color
- Quantity
- Product descriptions
before completing your purchase.
Order Changes
Once an order has been placed:
It cannot be modified or canceled
It cannot be refunded
If you need assistance selecting a product before purchasing, please contact us at:
We are happy to help ensure you choose the correct option.
Service Policy (Appointments)
All services are structured, timed, and professionally scheduled to ensure quality and efficiency.
Payment Policy
- All services are paid in full at checkout
- Deposits (where applicable) are non-refundable
- No appointments are held without payment
Appointment Duration
- Standard services: 2 hours
- Loc Repair: 4 hours
Please arrive on time. Late arrivals may result in cancellation or rescheduling.
No Refund Policy (Services)
Once a service has been completed:
- No refunds will be issued
- Results vary based on hair condition and maintenance
If you are unsatisfied, please notify us before leaving your appointment so we can make reasonable adjustments.
Consultation-Required Services
The following services require consultation prior to booking:
- Loc Reattachment
- Instant Locs (hair must be 8+ inches)
- Loc Repair
- Micro Loc Installations
- Extensions
Failure to book a required consultation may result in cancellation without refund.
Cancellations & Rescheduling
- Cancellations must be made at least 48 hours in advance
- Late cancellations may result in forfeiture of payment
- No-shows will not be refunded
CONTACT INFORMATION
For pre-purchase questions or assistance:
📞 (478) 785-4878
📧 Dreadmasterllc@gmail.com
We are committed to clarity, professionalism, and excellence in every experience.